If you’re a nurse in Roswell, GA, it’s a situation you’re sure to come up against at one point or another: Dealing with a difficult patient who just seems set on making your day miserable. Of course, nurses recognize that patients may be feeling pain, fear or anxiety, or they may not have full control of their faculties – it still doesn’t make things any easier!
Here are five ways to deal with your next difficult patient:
Remember to Breathe
It’s easier said than done, but always try to remain calm and keep breathing when you’re dealing with a difficult patient. Remember: The patient almost certainly doesn’t have a problem with you personally; they’re acting out because of outside forces that don’t involve you. Reminding yourself to breathe and stay calm will help you keep an objective standpoint while dealing with the patient.
Listen and Acknowledge
Nothing frustrates an upset patient more than the thought they’re being ignored or dismissed. That’s why it’s a good idea to listen to your difficult patient and acknowledge what they’re saying. Many times, this simple act will diffuse a difficult situation before it can get any worse.
Adjust Your Body Language
Have you thought about how your body language may be affecting your patient’s mood? Avoiding eye contact with the patient or keeping your arms crossed signals you’re defensive or uninterested. Do your best to maintain an open, honest type of body language throughout your interaction with the difficult patient, because it will help things go smoother.
Take Care of Yourself
Difficult patients are simply a part of nursing, here in Roswell, GA and in any other town across the globe. It’s simply a part of the job – that’s why it’s important for you to take care of yourself. Take time to relax and recharge away from the stresses of the job; some nurses do yoga, some meditate, others go jogging or swimming … your method of self-care is entirely up to you.
Remember: It’s always okay to seek help, especially when dealing with a difficult patient. If you just can’t seem to get through to the patient, ask other nurses or supervisors for assistance. This is especially important if the patient is becoming verbally or physically abusive.
Do You Have a Compassionate Mindset?
Dealing with difficult patients isn’t a fun part of the job, but it’s an important one. Each and every patient deserves top-level care. When you have concrete ways of dealing with difficult patients – starting with your own behavior and thought processes – you’re giving them the very best you have to offer.